We handle
your patient
letters so
you don't have to.
Recall letters. Appointment reminders. Treatment plan packs. New patient postcards. All printed, personalised and posted on your behalf, weekly, reliably, without you touching an envelope.
patient mail
process per hour
posted that afternoon
Letters, postcards, multi-piece packs, we print and post the lot.
From appointment reminders to full acquisition campaigns, this is the kind of work that lands on patients' doormats every week. Designed well, printed sharp, posted fast.
See What We Can Do For You
A family business near Liverpool. You get the same team every week. When something needs changing, you ring us and it's sorted.
Most practices are still stuffing envelopes by hand. There's a much better way.
Your patient management system already has everything we need. You export the file, send it to us, and by the next morning it's personalised, printed, sealed and in the post. Every patient gets the right letter. Every week. Without you touching a single envelope.
We handle runs from 80 letters a week up to tens of thousands. The job is the same either way: right letter, right patient, right time, every time.
Three services. One supplier.
Everything your practice sends by post, handled end-to-end from your data file to Royal Mail collection.
Weekly Patient Recall Letters
Personalised recall letters on a weekly cycle, straight from your patient management system. Patient name, dentist, last appointment date, every letter feels like it came directly from the practice. Works with Exact, Dentally, Software of Excellence and most others.
Recurring weeklyTreatment Plan & Multi-Piece Packs
Follow-up packs after consultations with up to four documents inserted automatically, the letter, a treatment leaflet, a reply slip and a return envelope. All enclosed in one pass at high volume. No manual stuffing, no errors.
Up to 4 insertsNew Patient Acquisition Postcards
Full-colour A5 or A6 postcards targeted by postcode to households in your catchment area. Ideal for new branch launches, NHS registration openings or cosmetic promotions. Designed, printed and posted, all under one roof.
From 250 postcardsAppointment Reminder Letters
Reduce no-shows with timely, personalised appointment reminder letters sent days before a patient is due in. Triggered from your system, printed and posted to arrive at exactly the right time. A simple addition that pays for itself immediately.
Triggered sendReactivation & Lapsed Patient Campaigns
Win back patients who haven't visited in 12, 18 or 24 months. A targeted letter or postcard to your lapsed list, personalised, with a clear reason to return and a simple call to action. One campaign can fill a month's appointment book.
One-off or recurringData Cleansing & Address Validation
Before we print a single letter, every patient list is run through address validation, deduplication, gone-away and deceased suppression. You stop wasting postage on bad addresses and stay compliant with GDPR, automatically, on every run.
Every job, every timeThe kind of volume most practices don't realise is possible.
We invest in professional mailing equipment so practices don't have to. Here's what that means in practice for you.
Thousands of letters an hour
Our high-speed inserting equipment processes envelopes at a rate most practices couldn't match in a full working week. Your recall run is done before lunch.
Up to 4 documents in one envelope
Recall letter, practice leaflet, reply slip and a return envelope, all inserted automatically in one sealed pack. No manual stuffing. No mistakes.
Every envelope verified
Barcoding technology checks that the right documents go into the right envelope for every single patient. Critical for data accuracy and compliance.
Variable packs per patient
Some patients need an extra leaflet. Some don't. Our system handles different document sets per patient automatically, no manual sorting required.
Royal Mail same day
Data received before 11am goes out the same afternoon. We hold buffer stock of the most common envelope formats so nothing ever holds up an urgent run.
GDPR-compliant data handling
Every patient file is processed securely. Addresses are validated and cleaned before print. Suppressed against deceased and gone-away records as standard.
Postage at Royal Mail cost
We show postage as a separate line on every invoice, exactly what Royal Mail charges. Nothing marked up, nothing bundled. Total transparency.
Works with your existing system
Export a file from Exact, Dentally, Software of Excellence or most other patient management systems. We handle the rest, no integration needed.
Print that actually gets noticed.
Full-colour postcards targeted to households in your catchment area. Sample designs, your branding replaces everything shown.
Send us your data Monday. It's in the post Tuesday.
You send the data
Export your recall list from your patient system. Send it to us securely, we handle all compliance.
We clean it
Address validation, deduplication and suppression before anything goes to print. No wasted postage.
We print
Fully personalised on your branded template. Every patient gets their own letter, not a mail-merge mess.
We insert & seal
Up to 4 documents per envelope, inserted and sealed automatically. Barcode verified, zero manual errors.
Royal Mail collects
Manifested, sorted, handed over. Postage on your invoice as a separate line, exactly what RM charges.
This is what lands on your patient's doormat.
Professional. Personalised. Your branding throughout. Patients don't receive a generic mailshot, they receive a letter that feels like it came directly from their dental practice.
- Patient name, dentist and last appointment date
- Your practice branding, colours and logo
- Phone, web, email and QR code booking options
- CQC-compliant footer wording as standard
- Postage shown separately on every invoice
Same team. Every week. No surprises.
We've been running patient communications for healthcare clients for over 13 years. A family business. When something changes, a new dentist, an urgent run, a format update, you call us, it's sorted. Not a ticket, not a chatbot. A person who knows your job.
Postage at cost
Royal Mail rate passed straight through. Always a separate line on your invoice. Nothing added on top, ever.
Same-day dispatch
Data before 11am, posted that afternoon. We hold buffer stock of common formats so nothing ever holds us up.
Secure data handling
GDPR compliant, secure transfer, gone-away and deceased suppression on every file before a single letter prints.
Configured once, runs forever
We set up your weekly job once. After that, just send the data file. Print, insert, post, all handled without you.
Take the letters off your desk. For good.
Send us your last recall letter and we'll show you exactly how we'd handle it, format, data process, cost and turnaround, within 24 hours. No obligation, no sales pitch.
Or call us directly: 0151 393 1409 · sales@mailingsdirect.co.uk