Direct mail for healthcare
Patient letters that go out accurate, on time and off your desk.
Appointment letters, recall reminders, patient plan updates and new patient campaigns. Print and mailing handled by one supplier, with genuine people you can pick up the phone to.
From artwork to doormat in 3 to 8 days.
Get your healthcare mailing quote
Tell us what needs to go out and when. We'll come back with a clear price.
In healthcare, patient mail can't be an afterthought.
When a letter is wrong, late or never sent, it is your practice that feels it. These are the problems we hear about most.
A letter in the wrong envelope
With patient information, accuracy is not a nice to have. One mismatched letter can mean a data protection problem and an awkward conversation.
Reminders that arrive too late
A recall letter that lands after the appointment date is wasted. Missed appointments cost you time, revenue and continuity of care.
Staff stuck folding and stuffing
Every hour your team spends printing, folding and franking is an hour not spent with patients or on the phones.
Suppliers with very stringent processes
Fixed schedules, rigid minimums and no room to move when your volumes or deadlines change. You need more flex, not more forms.
Chasing someone for an answer
When something needs sorting, you want a real person who picks up, not a ticket number and a three day wait.
Campaigns that cost more than they bring in
Mailing thousands of households only makes sense if it fills the diary. Without a clear plan and a way to measure it, it can feel like a waste of money.
Accuracy and timely turnaround, alongside cost. That is what we are built around.
Two ways we help healthcare businesses
Some clients need their regular patient letters to run without a second thought. Others need mail that brings new patients through the door. Many need both.
Handled properly and out on time, without you having to worry about it.
You send us the data. We print, enclose and post your letters on the schedule you need, every time.
Ideal for appointment letters, recall reminders, patient plan and payment letters, and practice updates.
- Reliability and accuracy, with checks at every stage and proofs you approve
- Timely turnaround, worked back from the date it needs to land
- More flex on volumes and timings when your needs change
- Print and mailing handled by one supplier, envelopes included
- Highly responsive people who fix things fast
"Runs like clockwork, great value, highly responsive, and if there's an error it's rectified fast."Mailings Direct customer
More bookings, at a cost that makes sense.
Postcards and letters that reach the right local households and give them a clear reason to book.
Ideal for new patient campaigns, welcoming back lapsed patients, launching a new treatment or clinic, and seasonal check-ups.
- The right people, from your own patient list or targeted local mailing data
- Eye-catching postcards and letters, designed for you if you need it
- Works alongside your online marketing, not instead of it
- Agreed measures of success before anything goes out
- Reasonable cost, with Royal Mail discounts on larger runs
"Is it worth sending these cards out?" That's the question we help you answer before anything is printed.See how CR Physiotherapy did it below
Patient data treated with the care it deserves.
You are trusting us with your patients' names and addresses. We take that seriously at every step.
UK data protection
Your campaigns and patient data are handled in line with UK data protection standards.
ISO certified
Our processes are independently certified. View certificate
You approve first
Nothing prints until you have seen and signed off the proofs.
Checked before posting
Data is checked for duplicates and issues, so the right letter reaches the right patient.
From your desk to their doormat
Tell us when your letters need to land and we will work back from there.
Send us your data and artwork
No artwork? We will design your postcards and letters for you.
Approve your proofs
Usually signed off the same day or the next.
Printed and enclosed
Letters printed, personalised and inserted into envelopes.
Posted via Royal Mail
Delivered to patients anywhere in the UK.
On the mat
Your patients have your letter in their hands.
Need it sooner? Our express service runs 3 to 5 days start to finish.
Get a quoteWho we work with in healthcare
- Dental practicesRecalls, treatment reminders and new patient campaigns
- Physiotherapy and chiropracticFollow up reminders and local booking campaigns
- Medical and private practicesAppointment letters and patient updates
- Private hospitals and clinicsScreening invitations and service launches
- Patient plan providersRegular plan and payment correspondence
- Aesthetic and wellness clinicsNew treatments, offers and membership packs
Case study: CR Physiotherapy
How a physiotherapy practice used direct mail alongside its online marketing to fill more appointments.
More bookings, at a reasonable cost.
Chris Royston, CR Physiotherapy
- The goal
Chris wanted to increase demand for bookings at his physiotherapy practice, without the cost running away from him.
- What we did
500 postcards to a specific, targeted list, asking if injury was slowing their training, with real patient reviews and a QR code to arrange a call. Matching retargeting ads ran alongside, so the same people saw the practice online too.
- The result
3 new clients from a single mailing of 500 postcards, at a cost that made sense for the practice.
"The combination of online marketing with direct mail was very effective in increasing demand for bookings at a reasonable cost. Would highly recommend."Chris Royston, CR Physiotherapy
Questions healthcare clients ask
How do you keep patient data safe?
We handle all data in line with UK data protection standards and our processes are ISO certified. Data is checked before production and you approve proofs before anything is printed.
Can you handle regular monthly or weekly letters?
Yes. Many of our clients send us data on a regular schedule and we print, enclose and post it for them. Once it is set up, it runs like clockwork.
How quickly can my letters go out?
Our standard service is 5 to 8 days from artwork to delivery, and express is 3 to 5 days. Tell us the date your letters need to land and we will work back from there.
Do I need to supply envelopes?
No. We supply the envelopes, so print and mailing are handled by one supplier from start to finish.
Will a direct mail campaign actually bring in new patients?
It works best with the right people, a clear message and a way to measure it. We help you get those right before anything is printed, and many clients run mail alongside their online marketing for a stronger result.
Is it more cost-effective for larger mailings?
Royal Mail postage discounts apply to mailings of over 4,000 items, which can make a real difference to the cost per letter. We will always recommend the most sensible route for your volumes.
Tell us what needs to go out.
Whether it is next month's recall letters or a campaign to fill your diary, we will come back with a clear quote and the route we would recommend.
Or speak to Dave or Vanessa on 0151 393 1409. Prefer to meet face to face? Just ask.